DO I NEED TO SCHEDULE AN APPOINTMENT TO START THE SERVICE?
DO I NEED ANY ADDITIONAL EQUIPMENT FOR MY COMPUTER?
IS THIS SERVICE AVAILABLE IN MY AREA?
WILL THIS WORK ON ANY COMPUTER?
IS THIS COMPATIBLE WITH MY WIRELESS ROUTER?
WHAT KIND OF QUALITY SHOULD I EXPECT?
IS MY REGISTRATION SECURE AND CONFIDENTIAL?
DO YOU OFFER A SATISFACTION GUARANTEE?
WHAT KIND OF SUPPORT CAN I EXPECT?
DO YOU OFFER SUPPORT IN MY NATIVE LANGUAGE?
I'VE FINISHED READING THE FAQ. HOW DO I SIGN UP?
Do I need to schedule an appointment to
start the service?
No, access is instant. All that is required is that you download and install
the software on your computer.
Do I need any additional equipment for
my computer?
NO, You do not need a TV card, antenna or any additional equipment.
Is this service available in my area?
As long as you're using a computer that meets the system requirements and has
high-speed Internet access, you can access your account from anywhere, at anytime.
What you cannot do is watch your subscription from more than one computer at
the same time. If so, the system will disconnect all computers that are using
the account and lock the account until you sign in again. Once you have signed
back into your account, you can continue to watch your channel. This can happen
if more than one person is sharing the subscription and both connect at the
same time. If people sharing an account lock out too often, you may want to
consider getting separate accounts.
Will this work on any computer?
Yes, It works with all computers running windows XP or Vista.
Is this compatible with my wireless
Router?
Yes, it is total compatible with any Cable or DSL internet connection direct
or through a router.
What kind of quality should I expect?
As we are not hosting, decoding or modifying the video streams but only providing
a link to the available channels on the Internet the quality of the video streams
is dictated by the broadcasters themselves. The resolution of each channel
depends only on its original format.
Is my registration secure and confidential?
Our secured payment process is designed to maintain consumer trust and business
confidence by using industry-leading standards in Personal Data Protection:
a)VeriSign and Truste certifications to guarantee access to the industry's
leading SSL certificate solutions
b)Secure Sockets Layer (SSL) protocol to provide encrypted communications
during the transaction between Web sites to the payment gateway
c)Secure Payment Processing Services using world leading operators to
manage transactions through a private and reliable engine.
d)Customers Area Password Protection.
Do you offer a satisfaction guarantee?
Yes we do! If you are experiencing technical difficulties and would require support,
our support team guarantees to solve your issue on first contact! Simply contact
us by email, by phone or through live web-chat function located in the member’s
area.
IWhat kind of support can I expect?
We have 3 teams offering support around the clock and 7 days a week. Once inside, you will find clear online forms where you can submit your questions, FAQ pages that answer all common issues, and, if you do not find your answers there, our support team guarantees to solve your issues on first contact! You will get clear concise answers back in record time!
Do you offer support in my native language?
We currently offer email support in English, Spanish, French, German and Russian
I've finished reading the FAQ. How do I sign up?
If you are not currently registered with our website, please click here to sign up.